Delete Your Account
Last updated: July 12, 2026
You can permanently delete your Elephruit account and all associated data at any time, directly from the app or by contacting us. This page explains how, and exactly what is removed.
Delete from the mobile app
- Open the Elephruit Scanner app (iOS or Android) and sign in.
- On the Connected / waiting screen, tap Delete Account at the bottom.
- Confirm in the dialog. Your account is deleted right away and you're signed out.
Request deletion by email
Prefer not to use the app? Email support@elephruit.com from the address on your account with the subject “Delete my account.” We verify the request and delete the account, typically within 30 days.
What gets deleted
- Your sign-in credentials (email/password, Google, or Apple identity link).
- Your account record — plan, scan counts, and usage metering.
- Any developer API keys and device pairing keys tied to your account.
- Your Stripe customer record, and any active subscription is cancelled.
Scanned license and insurance-card data is never stored on our servers — it is read on your device and passes through end-to-end encrypted — so there is nothing of that kind to delete.
What we may retain
We may keep limited records required for legal, tax, and accounting obligations (for example, invoices and payment history held by our payment processor, Stripe), and de-identified logs, for as long as the law requires. These cannot be used to sign in to a deleted account. See our Privacy Policy for details.
Contact
Questions about account deletion? Contact Elephruit LLC at support@elephruit.com.